// PeoplePointHR Case Study - Carter Law

Case Study – Carter Law

Carter Law is a dynamic law firm which has looked to integrate traditional values with modern technology to provide an efficient, speedy service for its clients through staff that are both approachable and respectful of their clients’ needs.

Carter Law services the needs of those inflicted with personal injury, people in need of assistance will family law, wills & probate and immigration services. Exceptional customer service coupled with legal expertise within our area of specialism is at the core of everything that we do.                                                                                                            

“Delivering exceptional business-focused legal advice in an energetic, straightforward and efficient way”

How PeoplePointHR Have Helped

Having set out with a vision of becoming a successful legal practice, right at the onset we enlisted the services of PeoplePointHR to help us to build the business and become a respected practice based in the North West.

Based on past experience PeoplePointHR were the natural choice to help us to build our HR function and in particular to help us find and recruit the right people to help us to shape and deliver our ambitious plans.

These included;

  • To create a business whose primary goal is to provide exceptional customer service.
  • To achieve break-even point by the end of year 2
  • To be recognised as a “quality” organisation in terms of our approach to areas such as workforce diversity and environmental issues
  • To attain specific national quality standards, namely Lexcel Accreditation and Investors In People.
  • To be shortlisted for a national award. 

We are pleased to say that we delivered on ALL of the above and should add that the PeoplePointHR Team played a major role in helping us to get there.

In particular, we believe that much of our success is based on exceptional customer service and our ability to deliver results in the most efficient way for our clients.

We have only been able to achieve this by having the right people in our team. PeoplePointHR has played a key role in ensuring that we recruit the best and will continue to help us manage our people and the responsibilities that go with employing people ongoing”. – Managing Partner, Carter Law, Manchester